Retail
Protect your customer data, sales, and image in an exposed and evolving digital environment.
1. Information Systems Security Consulting & ANSSI-compliant IT Security Governance: Comprehensive support for your IT security policy, aligned with ANSSI/ISO standards, to create or strengthen your IT security strategy in line with your operations and digital risks. 2. Digital Risk Assessment: IT Security Audit and Vulnerability Management: Conduct customized security audits (infrastructure, systems, networks, software applications) to map your security vulnerabilities, diagnose IT risks, and build an effective security plan. 3. Securing Systems, Infrastructure, and Sensitive Data: Solutions and Practices: Define security measures, ensure the IT protection of IT/OT environments, information technologies, the information systems agency, and sensitive data. 4. Security Practices: IT Hygiene, Awareness, and Security Policy: Build a security culture: raise team awareness, implement IT hygiene campaigns, define an IT systems security policy, and deploy appropriate tools. 5. Protection against cyberattacks, hackers, and malicious threats to IT systems: Deploy defense plans, monitoring (SOC/CTI), crisis management, and threat remediation strategies for malicious actors and hackers, and accelerate organizational resilience in the event of a critical attack. 6. Network security, infrastructure audits, and software best practices: Analyze network security, isolate at-risk segments, audit your IT infrastructure, and improve software or SaaS security practices. 7. Defining IT security policy and compliance with standards: Formulate or adapt your IT security policy (ISSP), manage your security audits (ISO, ANSSI, RGS, etc.), harmonize your security practices, and ensure regulatory monitoring. 8. Securing the information system and proactively managing incidents: Manage the security of information systems, implement action plans, conduct continuous security monitoring (SOC, penetration testing, incident analysis), and limit the attack surface to digital risks. 9. Data Security, Access Management, and Information Confidentiality: Ensure the security of sensitive data and confidential information (authentication, rights management, cryptography, access control, and backups), with a "security is paramount" approach for the organization. 10. IT Governance: Agency, Cybersecurity Reporting, and Infrastructure Security Policy: Implement IT security management and define the role of the information systems agency (Executive Committee/CIO), reporting, compliance, and facilitation of information security bodies (committees, CISO, local representatives, etc.).
Specific challenges of the retail/mass distribution sector
In retail, everything moves fast: digital transformation, cross-channel marketing campaigns, e-commerce acceleration, integration of new cloud tools, seamless customer journeys… But this business agility directly exposes data, critical applications and the brand image.
Securing customer data and payments
GDPR, PCI-DSS, CRM marketing, card fraud
Protecting health data
(stores, logistics, e-commerce, central IT department) Cloud, SaaS, APIs: Monitoring multi-site information systems
Preventing the exploitation of a high-impact image incident
customer phishing, catalog leak, ransomware
Anticipating multiple audits
(CNIL, partners, franchisors...) Compliance + proof = credibility
Maintaining sales flow vs. security challenges
arbitration security / UX / time-to-market
Supervise the supply chain
(CRM, hosting, development, transport, etc.) control of third parties
What this Course allows you to pilot
Strategy & Governance
Proposed actions
Retail security policy, customer IT mapping, image/data indicators
Business value
Disseminate security across all departments (sales, marketing, IT)
Risks & Compliance
Proposed actions
GDPR mapping, PCI-DSS, CyberScore, GDPR audit of e-shop/cross-border data
Business value
Clarifies user data obligations and responsibilities
Architecture & SecOps
Proposed actions
Cash register isolation, sales information system, e-commerce hosting, Cloud + CDP + SaaS circuit
Business value
Better segment critical customer/logistics/MD flows
Cyber Defense Operations
Proposed actions
Monitoring of entry ports (back-office, service provider, phishing redemption)
Business value
To effectively manage current retail attacks (BEC, credential stuffing, etc.)
Incident & Crisis
Proposed actions
Image crisis kits + IT + customer/franchise model/stores
Business value
React quickly even on the periphery (agency, subsidiary, logistics center)
Resilience
Proposed actions
PRA Cloud + offline POS, e-commerce catering circuit
Business value
Sales continuity even in the event of an incident (headquarters or frontend)
Cyber culture
Proposed actions
Sales continuity even in the event of an incident (headquarters or frontend)
Business value
Mobilizes all links in the retail chain around good cybersecurity practices
For whom?
Retail chains with physical network + e-shop (B2B/B2C)
E-commerce platforms / marketplaces + associated service providers
DNVB, web-merchants, digital native retailers in hypergrowth
Centralized headquarters for customer/store/e-commerce data
Retailers with sensitive partners (logistics, data, CRM, payment…)
Auditable brands (GDPR, PCI, CyberScore, regulated marketplace, child data, health, etc.)
Retail Journey Content
Initial framing
- Mapping of security obligations (GDPR, CNIL, PCI, image)
- IT system exposure measurement (RDP, OT, external applications)
- Quick wins identification + critical alerts
premium services
SOC Retail managed
Credential stuffing detection, fraudulent discounts, customer leaks
SSI dashboards to COMEX / CDO / CMO
Image indicators, compliance, customer perception
Multi-site awareness
Store formats, headquarters, branding, HR, logistics, group
GDPR/PCI DSS Audit
Application form/landing, e-commerce, client ERP, proof of consent management
Customer/Data Crisis Management
Incident plan focused on communication, client, and CNIL (French Data Protection Authority).
- Strengthening customer trust in the management of personal data
- Maintaining the availability of sales funnels even under attack
- Structuring a clear response to an audit by the CNIL, PCI-DSS or strategic partner
- Harmonizing cybersecurity between group IT departments, agencies, warehouses and SaaS partners
- Make your sales, product, and marketing teams allies in your security
Retail-compatible cybersecurity
Use Cases
Situation encountered
- Expansion of SaaS usage and data exchange
- DNVB or hypergrowth retail
- Chains without PRA or detection
- Unresilient customer front end
- Lack of cybersecurity culture
Our contribution
- Clear mapping and detection of critical flows
- Lightweight but controlled governance, adapted to agile business
- Implementation of a SOC foundation + offline sales plan
- E-commerce site protection and anti-leak/order denial scenarios
- On-the-job training tailored to the retail sector, without unnecessary technology
Practical details
Duration
4 to 12 months depending on scope (e-commerce, infrastructure, business units, stores, headquarters)
Delivery method
Modular delivery, centrally managed and deployed by channel or domain
Areas covered
POS, Magento, Shopify, Salesforce Commerce, ERP, CDP, SaaS marketing
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